FAQs

What is the ASR fee?

The Adult Signature Required (ASR) fee is a fee applied to orders containing alcohol.  This $8 fee allows us to make sure an adult over the age of 21 signs for the package at its destination.  If you spend under $125, the $8 fee is rolled into the flat shipping fee of $24.  If you earned free shipping with your purchase of $125 or more, you will only be charged the $8 ASR fee. It's a lot of math to keep alcohol away from kids, and that's a good thing.

 

What is Splitit?

Splitit lets you use your existing credit to turn your payment into smaller installments over time — with no interest, application, or fees. Choose Splitit at checkout (after entering your mailing information) and use your favorite Visa or Mastercard credit card to turn your purchase into smaller, bite-sized payments. Your payments are kept small because with Splitit there are no interest charges or fees — so more of your money stays your money to spend on the things you need. And it won’t affect your credit score. Since it’s your credit, there are no applications or credit checks that affect your credit score and make things complicated to slow you down at checkout, and you continue to earn your points and rewards.

 

I opened my account at a store, how do I see my points online?

If you started your account in a store and want to view your points or even use them online, the first step is to set up a password.  Do this by clicking 'Loyalty Rewards' in the top left corner of the webpage.  Click 'Join Now'.  Input the same email address you used for your in-store purchase and select a password.  After verifying your account, you're all set.  Log back into the Loyalty Rewards page and you're points will be visible.

 

How do I earn reward points?

Points are earned in several fun ways.  First is shopping in-store or online.  For every dollar you spend you earn a point!  You can also earn points by logging into your account and following the link to 'like' us on Facebook.  Our refer a friend program and having a birthday are two more ways to earn points!  The rewards are amazing!

250 points = $15 off your purchase

500 points = $40 off your purchase

750 points = $60 off your purchase

1,000 points= $100 off your purchase

 

How do I use my points online?

You have the points, and you want to use them! Start by logging into your account (refer to 'I opened my account at a store, how do I see my points online?' question above if you opened your account in a store). Your available rewards will highlight and be 'clickable.' You will receive a promotion code that begins with 'LL-.' Use this code at checkout in the box labeled 'Gift Card or Discount Code.' Tada! You're done, and you're saving some bucks.

 

 

Still need help?

Chat with us online or email anytime to info@spiritsandspice.com. 

 

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